Refund Policy

Template notice

This policy is a working template supplied with the platform and requires legal review before publication.

Retail purchases (MAX Shop and MAX Electronics)

You may request a return within 7 days of delivery for an item that is unused, undamaged and in its original packaging with all accessories.

To start a return, open the order in your account and submit a return request. We will confirm whether the request is approved and arrange collection where applicable.

Approved refunds are issued to the original payment method. Where an order was paid on delivery, we will collect bank details to process the refund.

Items excluded from return: perishable goods, personal care items where the seal is broken, and software or digital licences that have been activated.

Damaged or incorrect items

Report a damaged, defective or incorrect item within 48 hours of delivery with photographs. We will arrange a replacement or a full refund including delivery charges.

Warranty

Manufacturer warranty, where offered, is stated on the product page. Warranty claims are handled through the manufacturer's authorised service network.

Travel bookings

Cancellation terms depend on the package and the operator and are stated on the package page and in your booking confirmation. Amounts already paid to airlines, hotels or local operators may be non-refundable.

Services

Fees for professional services delivered by MAX Tech are governed by the signed statement of work for the engagement.

Processing time

Approved refunds are initiated within 7 working days. The time for the amount to reach your account depends on your payment provider.