Support, Warranty & Returns
What is covered, how returns work, and how to reach a person when you need one.
Warranty
Where a product carries a manufacturer warranty, the term is shown on the product page. Claims are handled through the manufacturer's authorised service network — keep your invoice, which is your proof of purchase.
Returns
Eligible items can be returned within 7 days of delivery if unused, undamaged and in their original packaging with all accessories. Start a return from your order page once the order is marked delivered.
Delivery
Delivery is free above the published order threshold; below it a flat delivery fee applies. Your order page shows the current status and, once dispatched, any tracking reference.
Damaged or incorrect items
Report a damaged, defective or incorrect item within 48 hours of delivery with photographs. We will arrange a replacement or a full refund including the delivery charge.